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・ Customer base
・ Customer benefit package
・ Customer communications management
・ Customer Cost
・ Customer data management
・ Customer delight
・ Customer Demand Planning
・ Customer dynamics
・ Customer edge
・ Customer engagement
・ Customer engineer
・ Customer equity
・ Customer experience
・ Customer experience systems
・ Customer experience transformation
Customer feedback management services
・ Customer franchise
・ Customer Identification Program
・ Customer insight
・ Customer integrated system
・ Customer intelligence
・ Customer interaction management
・ Customer interaction tracker
・ Customer involvement management
・ Customer knowledge
・ Customer lifecycle management
・ Customer lifetime value
・ Customer Loyalty (The Office)
・ Customer magazine
・ Customer Magnetism


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Customer feedback management services : ウィキペディア英語版
Customer feedback management services

Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate.
== Methodology ==
Various online CFM services use different approaches. The aim of most methodologies is to measure customer satisfaction, with some models also measuring related constructs including customer loyalty and customer word-of-mouth (see Webreep Model). The methodology behind each service has an important impact on the nature of the service itself, and is the main differentiator between them. The main feedback management methodologies are listed below.

抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)
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